Are renters covered?

No, the insurance-backed guarantee is only for the owners. Our Owner Guarantee ensures that if it comes to the stage of legal proceedings to reclaim debts, the onus of that will not fall on the owner but be taken on by ourselves. If you require insurance as a renter, you’re welcome to take out your own policy.

What’s my liability as a renter?

1. Renters are fully liable for loss or damages caused to the item.
2. Renters must therefore make sure they have the necessary funds available to replace or repair the item in the event that you’re unable to return it in the condition it was rented in.
3. Renters are fully responsible for a rented item whilst it’s in their possession. In the event of theft, loss, confiscation or damage, you’re liable for the cost of rectifying the problem.

Am I covered if the renter decides not to return the item?

Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and payment is delayed, a claim may be made on the Owner Guarantee.

What is your liability as an Owner?

As an Owner, you are responsible for ensuring that your items:
1. Conform to any descriptions provided
2. Are fit for purpose
3. Are safe to use

You will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, including giving effect to renters’ rights under applicable consumer law and compensating any damage to the renter or any other person caused by your items. If any problems occur that are determined to have been caused by you failing in one of your above obligations, you will be liable.

Am I covered if the renter decides not to return the item?

Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and payment is delayed, a claim may be made on the Owner Guarantee.