If you damage the equipment during the rental, please fill out the Incident Form. Then you must contact your insurance provider and the owner to move forward with making a claim if applicable. Any damage reported after the rental return date may not be covered by the coverage option applied to the rental.
– If you have damage waiver coverage, please fill out the Incident Form and contact the owner. We will then determine next steps of our damage waiver process and be in contact.
– If you have third party coverage, please contact your insurance provider to initiate a claim. Please note that submitting a claim is not an admission of guilt.
– If this damage prohibits you from using the equipment, you can search on WallaRhubarb for a replacement or we will be happy to help you find a replacement on WallaRhubarb or elsewhere.
What if damage is not my fault?
Even if the damage is not your fault, please fill out the Incident Form. Then you must contact your insurance provider and the owner to move forward with making a claim if applicable. Any damage reported after the rental return date may not be covered by the coverage option applied to the rental.
– If you have damage waiver coverage, please fill out the Incident Form and contact the owner. We will then determine next steps of our damage waiver process and be in contact.
– If you have third party coverage, please contact your insurance provider to initiate a claim. Please note that submitting a claim is not an admission of guilt.
– If this damage prohibits you from using the equipment, you can search on WallaRhubarb for a replacement or we will be happy to help you find a replacement on WallaRhubarb or elsewhere.
Is there a contract between Owners and Renters?
By using the WallaRhubarb website and signing up as a member, listing gear, renting, selling, or buying gear, all of our members agree to our Terms of Service, our Privacy Policy, and our Community Rules. These documents govern all rental and sale transactions, duties, and liabilities.
WallaRhubarb Terms of Service and Community Rules in conjunction with the Rental Conversation (rental booking confirmation page) and Rental Invoice, establishes that a rental took place between both members identified in the Rental Conversation and the Rental Invoice, effectively establishing a binding legal agreement between both members.
What if my gear is dirty or scratched?
As an equipment owner, it’s important to understand that renting out your equipment means that it will be subject to more ‘wear and tear’ than if you were only using the gear yourself.
Small scratches (except on lenses and certain sensitive gear), scuffs, and light soiling that can be cleaned easily are considered normal wear and tear, and are not covered by any of the coverage options available on the site.
As soon as your gear is returned from a rental, make sure to check it thoroughly. If you notice damage that you think goes beyond normal wear and tear, take photos and email them to info@wallarhubarb.com immediately so that our team can evaluate the issue.
Next, contact the renter, notify them of the situation and try to resolve the issue. If you need assistance, fill out our Incident Form, and our Claims Team will guide you through the next steps.
